Frequently Asked Questions

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(760) 255-0748
info@paleopro.com

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Our team is in office Monday through Friday between 8-4pm PST with the exception of all Federal holidays.

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We use the actual steak and boil it in a stew until the muscle fibers break down. We then spray-dry it through a heat tunnel which then dehydrates the broth into a powder.

To keep our egg protein soy-free, we spray-dry the eggs at high pressure through a heat tunnel that instantly dehydrates them.

It tastes great! Our Ancient Cacao flavor tastes like chocolate milk, and our Aztec Vanilla flavor tastes like a vanilla shake. Our plain version is unsweetened, unflavored, and simply tastes bland and slightly bitter.

Our fish oil is sourced from a small and tightly controlled fishery in South America. We use only small fish—many companies use larger fish (like cod) which are allowed to live longer, so they get larger. The longer a fish lives, the more toxins and metals (like mercury) can build up.

Vitamin D3 is the body's preferred form of Vitamin D—ours is in liquid form. Many companies use soybean oil (which is usually from GMO sources) to encapsulate their Vitamin D, and anything with soy in it is a 'no-no' around here. Instead, we use Safflower Oil to encapsulate our D3.

Most of the time, we use water for convenience! Our powders mix great in water—we recommend a shaker cup for smooth mixes. Some of us even put the vanilla-flavored options in our morning coffee. Our powders also mix well with other paleo foods like almond milk, berries, banana, almond butter, etc.

We use non-GMO egg suppliers that utilize cage-free methods as well as adhering to strict animal welfare standards.

Each pound of our protein powder contains 15 servings that equal over 30g each.

Peas are legumes, and contain anti-nutrients or phytic acid. Phytic acid acts in a way to binding to essential nutrients, blocking them from being absorbed and, ultimately, assimilated in the human body. Many plant-based proteins provide incomplete amino acid profiles, so if you're looking for a pure and complete source, look no further than our Grass-Fed Beef Protein Isolate.

We currently ship within the continental USA for a flat rate of $6.99.

Once your order has been processed, most orders are shipped out within a few business days. We'd recommend estimating 5-7 business days depending on where you live.

Keep an eye on your inbox—we’ll send you a confirmation email after your order is placed, when tracking information is available, and when it's in on its way to you.

We are unable to make any changes to an order once it has been processed. If your order has shipped UPS or FedEx, we can make an attempt to redirect the package while in transit, subject to an additional fee. Because this is time-sensitive, we advise you to contact our team immediately for support.

Order cancellations must be done within 30 minutes of submitting the order and can be done so via email or phone. Please note our hours of operation, as we are not in office over the weekend.

We currently support major credit/debit cards (VISA, Mastercard, Discover, AMEX), PayPal and AmazonPay.

1. Contact info@paleopro.com to request an RMA# within 30 days of purchase.
2. Write RMA# on the return package, and ship it back to us with at least 75% of the product remaining.
3. Once received, we will credit you the purchase price of the product, less shipping.

That's it!

Please note that this policy only applies to retail products purchased through paleopro.com and excludes wholesale purchases and single-serving packets.