How can I reach your team for support?
Have a question? We're here to help. Get in touch with us via phone or email below.
Submit a Customer Support ticket here.
What are your hours of operation?
Our team is in office Monday through Friday between 8-4pm PST with the exception of all Federal holidays.
Do you have an Affiliate Program?
Our Affiliate Program is in the works! Check back soon for updates.
How is the beef protein made?
We use the actual steak and boil it in a stew until the muscle fibers break down. We then spray-dry it through a heat tunnel which then dehydrates the broth into a powder.
How is the egg protein made?
To keep our egg protein soy-free, we spray-dry the eggs at high pressure through a heat tunnel that instantly dehydrates them.
Egg and beef protein powder... what does that taste like?
It tastes great! Our Ancient Cacao flavor tastes like chocolate milk, and our Aztec Vanilla flavor tastes like a vanilla shake. Our plain version is unsweetened, unflavored, and simply tastes bland and slightly bitter.
What's special about your fish oil?
Our fish oil is sourced from a small and tightly controlled fishery in South America. We use only small fish—many companies use larger fish (like cod) which are allowed to live longer, so they get larger. The longer a fish lives, the more toxins and metals (like mercury) can build up.
What makes your Vitamin D3 unique?
Vitamin D3 is the body's preferred form of Vitamin D—ours is in liquid form. Many companies use soybean oil (which is usually from GMO sources) to encapsulate their Vitamin D, and anything with soy in it is a 'no-no' around here. Instead, we use Safflower Oil to encapsulate our D3.
What should I mix my protein powder with?
Most of the time, we use water for convenience! Our powders mix great in water—we recommend a shaker cup for smooth mixes. Some of us even put the vanilla-flavored options in our morning coffee. Our powders also mix well with other paleo foods like almond milk, berries, banana, almond butter, etc.
What about the eggs?
We use non-GMO egg suppliers that utilize cage-free methods as well as adhering to strict animal welfare standards.
How many servings are in a pound?
Each pound of our protein powder contains 15 servings that equal over 30g each.
Why is Pea Protein not considered "paleo"?
Peas are legumes, and contain anti-nutrients or phytic acid. Phytic acid acts in a way to binding to essential nutrients, blocking them from being absorbed and, ultimately, assimilated in the human body. Many plant-based proteins provide incomplete amino acid profiles, so if you're looking for a pure and complete source, look no further than our Grass-Fed Beef Protein Isolate.
Where do you ship to?
We currently ship within the continental USA for a flat rate of $6.99.
When will I receive my order?
Once your order has been processed, most orders are shipped out within a few business days. We'd recommend estimating 5-7 business days depending on where you live.
How can I track my package?
Keep an eye on your inbox—we’ll send you a confirmation email after your order is placed, when tracking information is available, and when it's in on its way to you.
My order shipped, but I need to update my address.
We are unable to make any changes to an order once it has been processed. If your order has shipped UPS or FedEx, we can make an attempt to redirect the package while in transit, subject to an additional fee. Because this is time-sensitive, we advise you to contact our team immediately for support.
Can I cancel my order?
Which payment options do you offer?
We currently support major credit/debit cards (VISA, Mastercard, Discover, AMEX), PayPal and AmazonPay.
Our Money-Back Guarantee
1. Contact email@example.com to request an RMA# within 30 days of purchase.
2. Write RMA# on the return package, and ship it back to us with at least 75% of the product remaining.
3. Once received, we will credit you the purchase price of the product, less shipping.
Please note that this policy only applies to retail products purchased through paleopro.com and excludes wholesale purchases and single-serving packets.