The Paleo Pro 60-Day Money-Back Guarantee: How It Works
You get 60 days from delivery to decide, and an opened or even finished bag still counts. If a Paleo Pro product isn't right for you, email info@paleopro.com with your order number. You don't need to send an opened bag back. The refund goes to your original payment method, with no restocking fee.
Updated 2026-11-10.
The Paleo Pro guarantee at a glance
| How it works | |
|---|---|
| What qualifies | Any product, within 60 days. Opened bags count, and finished ones too |
| Window | 60 days, counted from the day your order is delivered |
| How to start | Email info@paleopro.com with your order number |
| Sending an opened bag back | Not needed |
| Restocking fee | None |
| Refund goes to | Your original payment method, once we've processed your claim |
Why 60 days
Protein powder is a habit purchase. The first scoop tells you about the taste. Whether it sits well, and whether you'll still want it every morning, takes longer. Sixty days covers both. The clock starts when your order arrives, so days spent in transit don't eat into it.
The other half is the open bag. You can't judge a protein powder without drinking it, so a guarantee that only covered sealed bags would ask you to decide before you know anything. Drink as much of it as you like while you make up your mind. An empty bag still qualifies.
How to use it
Email info@paleopro.com with your order number and a line about what didn't work. A person reads it. If the bag is open or empty, you don't need to mail it back. We don't have a phone line, so email is the fastest route.
Paleo Pro guarantee FAQ
How long is the Paleo Pro money-back guarantee?
Paleo Pro's money-back guarantee lasts 60 days, counted from the day your order is delivered. If something isn't right for you inside those 60 days, email info@paleopro.com with your order number.
Can I return an opened bag?
Yes. Paleo Pro's 60-day money-back guarantee covers opened bags, and finished ones too. You don't need to send an opened bag back. Email info@paleopro.com with your order number within 60 days of delivery, and the refund goes to your original payment method.
How do I start a return with Paleo Pro?
Email info@paleopro.com with your order number and a line about what didn't work. There's no restocking fee, and refunds go back to your original payment method once Paleo Pro has processed your claim.
Is there a restocking fee on Paleo Pro returns?
No. Paleo Pro charges no restocking fee on any return or guarantee claim, and that includes opened bags.
Keep reading
The full terms are in the refund policy. Shipping times and costs are on Shipping and Returns. Subscribing? See how the Paleo Pro subscription works. Questions this page doesn't answer go to Contact Us, or browse the FAQ. Ready to try something? Shop all products.